When your tenants are happy, you are on the road to success and stability. Tenants that are satisfied with your properties usually reciprocate by valuing your property and paying appropriately.
Happy tenants are deemed as the best tenants. Being a landlord, you know fully well that the renters or your tenants are the backbone of your income and your overall rental operation. As the property manager, you need to ensure that the tenants are getting the right treatment. To achieve it, providing proper customer service is essential. Not only that, here are some of the things that you can do to make your tenants happier.
Make the Rent Collection Clear and Simple
As landlords, you need to provide a rent collection process that is simple and clear. In that manner, it lessens instances of misunderstanding. One of the major challenges of property management is collecting rent. It is the main reason why you need to set a clear and definitive timeframe to collect rents. Use the fine line between collecting rent on time and still be able to provide tenants some time off to prepare their payment.
As landlords, establishing communication with your tenants will improve the landlord-tenant relationship. When your tenant reports some problems with the property, make sure that you are reachable and that you are dealing with the problem as soon as you can.
If it takes time to do the repair or fix, inform your tenant right away. Also, you need to communicate with your tenants and let them feel that their complaints are being heard. If they call you or send you an email within the time frame that you have provided, it is imperative that you answer their calls or emails promptly.
Make Sure that You Repair the Problems ASAP
Quick maintenance repair should not take for days or even for months. When you are able to implement repairs, get it fixed as soon as you can. As the landlord, one of your responsibilities is to ensure that your property is fit and safe for dwelling.
It is common for tenants to complain a lot when their grievances are falling on deaf ears. To avoid that, drop everything, reach out to your maintenance guy and deal with the property problem as soon as possible. To put it plainly, fix the property problems promptly and don’t let it linger for a long time.
Make tenants feel that they own the property
Providing privacy and letting your tenants feel that they are at home is one of the means to make your tenants happier. You can also encourage your tenants to redecorate the place to fit their style.
Another thing that you can do is to assure your tenants that they can raise any concerns or apprehensions to you. Be open to suggestions and accept their complaints, if there are any. Try to accommodate your tenants’ needs as much as you can.
The things that you do will eventually transform your renters to happier tenants. Also, it will produce good results for you in the latter days. Remember the importance of maintaining communication, maintaining your property and providing proper and organized rent collection process, to avoid issues with your tenants in the latter days.